About us

100 % Authentic Watches

We source exclusively from official manufacturers and distributors. Every timepiece is brand new, unworn, and includes the original box, warranty card, and full documentation. Zero replicas, no grey-market items, and no “open box” surprises.

Trusted Retailer Since 2007

With nearly two decades of watch expertise, our business is run by passionate collectors. The same dedicated local team answers your calls, securely packs your order, and manages any warranty claims years later.

Physical Bratislava Showroom

We are a verified physical boutique at Karpatská 18, Bratislava, open by appointment. Visit us to try on timepieces, collect online orders in person, and pay securely. A real, map-verified location you can trust.

0 % EU VAT & Insured Shipping

Non-EU customers enjoy automatic tax-free pricing at checkout. We ship globally using DHL Express, UPS, or premium postal services. Every international and domestic parcel is fully insured and tracked to your door.

Pros: As a registered EU retailer with a real Bratislava showroom, we source strictly through official channels. Every watch arrives with original papers and a valid manufacturer’s warranty, accepted by authorized service centers worldwide.

Cons: We cannot match the rock-bottom prices of unauthorized marketplace sellers. Genuine, factory-backed timepieces inherently cost more than risky grey-market goods.

Pros: Our local team knows our catalog perfectly. Whether you ask about Vostok Europe lug-to-lug dimensions or Seiko servicing intervals, you get a straight, personalized answer from a real expert – never a copy-paste reply.

Cons: Because we operate on Central European Time (CET) in Slovakia, replies to customers in distant global time zones usually arrive the next business morning.

Pros: Shoppers outside the EU automatically pay 0 % VAT. Furthermore, larger international orders qualify for free, fully tracked shipping via premium couriers like DHL Express or UPS – see our Tax-Free Shopping page.

Cons: Destination import duties or local sales taxes are not included in our upfront price. These are charged separately by your country’s customs upon arrival.

Is WatchExclusive a legitimate company?

Yes. WatchExclusive is operated by I&M Montres s. r. o., a company registered in Slovakia with VAT number SK2023803793 and a showroom at Karpatská 18, 811 05 Bratislava. We have been selling watches since 2007.

Are the watches original and covered by a warranty?

Every watch is new, original and supplied through official distributors. It arrives with the brand box, the manufacturer’s warranty card and full documentation, so it can be serviced by authorised service centres.

Where are you based and where do you ship from?

Bratislava, Slovakia – inside the European Union. Every order is dispatched from our showroom and headquarters there, with DHL Express, UPS or a postal service.

Do you have a physical store I can visit?

Yes, our showroom in Bratislava’s Old Town is open by appointment. Call +421 911 591 937 or e-mail us to arrange a time, try watches on and collect online orders in person.

Do you ship to the USA, Canada and Australia?

Yes, and to most other countries. Larger orders ship free with UPS and DHL Express, and EU VAT is deducted automatically at checkout. Prices and delivery times are on the Shipping & Delivery page.

Can I return a watch if it is not right for me?

Yes. Our return policy runs for 30 days from delivery for unused watches in original packaging with proof of purchase. The conditions are set out on the Refunds & Returns page.

How do I reach a real person?

Call +421 911 591 937 or write to [email protected] on working days. You can also use the contact form – we answer every message ourselves.